Food & Beverage Manager

Harrisonburg, VA

Job Overview:

The Food & Beverage Manager at The DoubleTree by Hilton Harrisonburg is responsible for overseeing all aspects of the food and beverage (F&B) operations. This role includes the management of restaurants, bars, catering services, and in-room dining. The F&B Manager ensures top-quality service, profitability, and guest satisfaction by driving operational efficiency, maintaining high standards of food safety, and leading a motivated team. The ideal candidate possesses leadership, financial acumen, and a passion for delivering exceptional culinary experiences.

Key Responsibilities:

Operational Oversight-

  • Direct and manage the day-to-day operations of all food and beverage outlets, including restaurants, bars, room service, and catering.
  • Ensure compliance with health and safety regulations, food hygiene standards, and Encore Hospitality policies.
  • Develop and implement operational procedures to ensure efficient service delivery and guest satisfaction.
  • Coordinate with kitchen staff to maintain high food quality standards and timely service.
  • Oversee the design and update of menus, considering guest preferences, trends, and profitability.

Team Leadership & Development-

  • Recruit, train, and mentor F&B supervisors, and staff.
  • Foster a positive, team-oriented work environment.
  • Conduct regular performance evaluations, providing constructive feedback and professional development opportunities.
  • Ensure staffing levels meet operational needs while controlling labor costs.
  • Organize and lead staff meetings to communicate goals, procedures, and new initiatives.

Guest Experience-

  • Ensure the highest levels of guest satisfaction by monitoring service quality, addressing guest feedback, and implementing service improvements.
  • Regularly interact with guests to gather feedback on food, service, and overall experience.
  • Create a welcoming atmosphere in all dining outlets by ensuring staff provide prompt, friendly, and professional service.
  • Monitor and maintain standards of presentation, cleanliness, and atmosphere across F&B venues.

Financial Management-

  • Develop and manage budgets for all F&B operations, ensuring cost control and profitability.
  • Monitor financial performance, analyzing sales, labor, and food cost reports, and take corrective actions when necessary.
  • Negotiate contracts with vendors for supplies, ensuring the best quality and pricing.
  • Conduct regular inventory audits and manage purchasing processes to reduce waste and maintain profitability.

Marketing & Events-

  • Collaborate with the marketing team to develop and execute promotional strategies for F&B services.
  • Work with the events team to plan and execute special events, banquets, and catering functions.
  • Develop themed dining experiences or events to attract and retain guests.
  • Stay informed of market trends and competitor offerings to ensure Encore Hospitality’s F&B services remain competitive and innovative.

Compliance & Safety-

  • Ensure all F&B operations are compliant with local health, safety, and liquor regulations.
  • Monitor proper handling of food, storage procedures, and cleanliness to meet or exceed industry safety standards.
  • Implement and maintain Encore Hospitality’s sustainability and eco-friendly initiatives within F&B operations.
  • Conduct regular safety meetings and training sessions to ensure staff knowledge of safety protocols.

Qualifications and Skills:

Education-

  • Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field preferred.
  • Certifications in food safety and alcohol service are required.

Experience-

  • Minimum of 3 years of experience in food and beverage management, with at least 1-2 years in a senior leadership role.
  • Experience in high-volume F&B operations, including fine dining, banquets, and bars.
  • Proven track record of managing P&L, driving revenue, and controlling costs.
  • Experience working in a luxury hotel or resort environment is preferred.

Skills-

  • Strong leadership and people management skills.
  • Excellent communication, interpersonal, and customer service skills.
  • Financial acumen, including budget management, cost control, and profit optimization.
  • In-depth knowledge of food service regulations, health and safety protocols, and liquor laws.
  • Creativity in menu development, event planning, and marketing strategies.
  • Strong organizational and multitasking abilities with the capacity to manage competing priorities.

Physical Requirements-

  • Ability to stand and walk for extended periods during shifts.
  • Capability to lift and carry up to 30 pounds.
  • Flexibility to work extended hours, including evenings, weekends, and holidays as needed.
  • Ability to work in a fast-paced environment with frequent guest interaction.

Work Environment-

  • Dynamic hotel and hospitality environment with frequent guest interaction.
  • Collaborative and team-driven workplace.
  • Opportunities to lead innovative culinary and beverage experiences.

Opportunities for Growth-

Encore Hospitality is committed to the ongoing professional development of its employees. The Food & Beverage Manager position offers opportunities for advancement into senior executive roles within operations, food & beverage strategy, or corporate leadership.

Encore Hospitality is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.